ALL JOBS ARE SUBJECT TO THESE TERMS AND CONDITIONS.
FOR FREQUENTLY ASKED QUESTIONS, CLICK HERE.
AJ Tech Repair provides a warranty on eligible repairs, parts and devices. The applicable warranty period begins from the date the repair, service or purchase is completed.
The warranty covers the original repair and the component(s) replaced or repaired as part of that job. It does not provide cover for unrelated faults, additional damage, accidental damage, misuse, wear and tear or problems that are unrelated to the original repair.
For example, if you pay for a screen replacement and the replacement screen develops a fault during the applicable warranty period, this would normally be covered by the warranty. However, if a separate fault develops with the charging port, camera, motherboard, speaker or another component that was not part of the original repair, this would not be covered and any required repair would be chargeable.
AJ Tech Repair reserves the right to inspect and test the device before determining whether a warranty claim is valid.
PHONE & TABLET REPAIRS
For examples of what is and is not covered under our phone and tablet screen repair warranty, please CLICK HERE.
COMPUTERS & GAMES CONSOLES
CUSTOM PCS & REFURBISHED DEVICES
OTHER DEVICES & SPECIFIC REPAIRS
For devices or repairs not specifically listed above, the applicable warranty period will be discussed and agreed with you before the work is carried out. Please enquire if you are unsure what warranty applies to your particular repair.
What is not covered by warranty: The warranty applies only to the original repair and the part or component involved in that repair. It does not cover unrelated faults or subsequent damage to other components.
Warranty coverage may be refused where the device:
Physical damage does not necessarily need to be severe to affect a warranty claim. AJ Tech Repair may assess scratches, cracks, dents, impact marks, bent housings, damaged screens, liquid indicators and other signs of damage when determining whether a warranty claim is related to the original repair.
If you take a device that has been repaired, refurbished or supplied by AJ Tech Repair to another repair shop, technician or third party, or allow another person to open, repair, modify or work on the device, this may void the AJ Tech Repair warranty.
This is because AJ Tech Repair can no longer guarantee the condition of the device or determine what work has subsequently been carried out.
Customers should therefore contact AJ Tech Repair first if they experience an issue with a device that is still within its applicable warranty period.
Battery replacements, software-related work and liquid-damage repairs are subject to their specific warranty periods stated above and do not receive the standard lifetime warranty.
Liquid-damaged devices are particularly difficult to warranty because corrosion and underlying damage can continue to develop after the device has been repaired. A successful repair of a liquid-damaged device therefore does not guarantee that the device will remain operational indefinitely.
Software-related repairs and services may also be affected by subsequent software updates, user-installed applications, configuration changes, malware, viruses, user error or other changes made after the repair. Such issues may therefore fall outside the warranty.
If you believe your device has developed a fault relating to the original repair, please contact AJ Tech Repair as soon as possible. The device may need to be returned to AJ Tech Repair for inspection, testing and diagnosis before a warranty claim can be approved.
Where a warranty claim relates to a replacement part, the claim may be subject to a validation process with our parts supplier. In most cases, this process can take approximately 1–2 weeks, although this may vary depending on the supplier, part and circumstances of the claim.
Our supplier may require the original part to be removed, returned and inspected or tested before they will authorise a replacement under their warranty. This process is necessary to establish whether the part is genuinely defective and ensures that any replacement part supplied is covered by the applicable supplier warranty.
If the supplier confirms that the original part is defective or faulty, AJ Tech Repair will arrange for a replacement part to be supplied and, where applicable, installed at no additional cost to the customer, provided the claim falls within the applicable AJ Tech Repair warranty.
If the supplier rejects the warranty claim, for example because they determine that the part is not defective, has been physically damaged, has suffered liquid damage, has been incorrectly handled or otherwise falls outside their warranty terms, AJ Tech Repair may also reject the corresponding warranty claim.
Where the supplier determines that the part is not faulty, the original part may be returned to AJ Tech Repair and, where appropriate, reinstalled into the customer's device.
If testing or inspection establishes that the original replacement part is not the cause of the reported issue, or that the issue is unrelated to the original repair, the warranty claim will not apply. In these circumstances, any further diagnostic, repair, labour, replacement part or shipping costs may be chargeable.
Where a warranty claim is rejected because the fault is unrelated to the original repair, a diagnostic fee and any applicable shipping/return costs may be charged. These charges cover the time, labour and costs involved in investigating and processing the warranty claim.
Customers should therefore be aware that a reported fault does not automatically constitute a valid warranty claim. AJ Tech Repair must be able to establish that the issue is related to the original repair or replacement part before warranty work can be carried out free of charge.
The above process is intended to ensure that genuine defective parts are replaced under warranty while also preventing unrelated faults, accidental damage or subsequent issues from being incorrectly treated as warranty claims.
Nothing in this warranty policy is intended to remove or restrict any statutory rights or protections you may have under applicable consumer law.
AJ HydroSheild screen protectors and Protective Skins are classified as consumable items and therefore do not carry a warranty.
Unlike the device or repair itself, screen protectors and protective skins are designed to withstand everyday use and are therefore naturally subject to wear, scratches, scuffs, impacts, lifting, peeling and other damage caused by normal use or accidental mishandling. These factors are outside of AJ Tech Repair's control and are not considered manufacturing defects.
The lifespan and condition of an AJ HydroSheild screen protector or Protective Skin will depend heavily on how the device is used and cared for. Customers should take reasonable care to avoid contact with sharp objects, excessive force, impacts or other situations that could damage the protector or skin.
AJ HydroSheild hydrogel material provides excellent flexibility and impact protection while allowing the protector to conform closely to the device. However, hydrogel is intentionally a softer material than tempered glass, meaning it can be more susceptible to scratches, marks and surface damage.
Minor marks, scratches and imperfections may occur through normal everyday use and do not indicate that the screen protector is defective.
AJ Tech Repair therefore does not provide free replacement or warranty coverage for screen protectors or Protective Skins that have become damaged, scratched, worn, lifted, peeled or otherwise deteriorated through normal use, accidental damage or improper handling.
Customers who require a replacement AJ HydroSheild screen protector or Protective Skin can purchase and have a new one installed at the applicable current price.
Where AJ Tech Repair provides a Lifetime Warranty, this means that the specific replacement part or repair covered by the lifetime warranty is protected against manufacturing defects or premature failure for as long as you own the device, subject to the terms and conditions of the warranty.
For example, if you have a phone screen replaced using a part that carries a Lifetime Warranty and the screen develops a genuine fault one or two years later, AJ Tech Repair will normally replace the faulty screen at no additional cost, provided the fault is determined to be covered by the warranty and there are no signs of accidental damage, misuse, liquid damage or third-party interference.
The Lifetime Warranty applies only to the specific part or repair originally carried out by AJ Tech Repair. It does not mean that the entire device is covered for life or that every subsequent fault with the device will be repaired free of charge.
The Lifetime Warranty does not cover:
If the device has suffered accidental damage, misuse or another unrelated fault, any additional repairs required will be chargeable.
A Lifetime Warranty also does not guarantee that a device itself will remain functional for the rest of its lifetime. It applies specifically to the eligible part or repair covered by the warranty, rather than the device as a whole.
All Lifetime Warranty claims are subject to AJ Tech Repair's warranty inspection and validation process. The device and relevant component may need to be inspected and tested to establish whether the reported fault is genuinely covered by the Lifetime Warranty.
The Lifetime Warranty remains valid only for as long as you own the original device and is not transferable to another device or owner unless specifically agreed by AJ Tech Repair.
In simple terms: if the covered replacement part develops a genuine fault through normal use, we will stand behind that part and replace it where the claim is valid. However, the warranty does not cover the device against accidental damage, misuse or unrelated faults.
Apple's Stolen Device Protection feature can restrict certain security-sensitive settings and actions on an iPhone, particularly when the device is away from a familiar or trusted location.
For AJ Tech Repair to carry out complete pre-repair and post-repair testing, customers are required to disable Stolen Device Protection before the device is handed over for repair, where possible. This allows us to access the necessary functions and use our diagnostic equipment to properly test the device before and after the repair.
This testing is important to establish the condition of the device before work begins, identify any pre-existing faults and confirm that the repair has been completed successfully. It also allows AJ Tech Repair to provide the applicable warranty with greater confidence.
IF STOLEN DEVICE PROTECTION CANNOT BE DISABLED
We understand that this may not always be possible, particularly where a device has a severely damaged screen or another fault that prevents the customer from accessing the required settings.
Where Stolen Device Protection cannot be disabled before the repair, AJ Tech Repair may proceed with the repair at the customer's discretion, but the device cannot be fully tested until the feature has been disabled.
Once the repair has been completed, the customer will therefore be required to:
This allows us to complete the necessary functionality and diagnostic testing while the repair is still recent.
If the device is not returned within this timeframe, AJ Tech Repair reserves the right to exclude the repair from warranty coverage, as we have been unable to complete the required post-repair testing within a reasonable period.
HOW TO DISABLE STOLEN DEVICE PROTECTION
On your iPhone, go to:
Settings → Face ID & Passcode → Enter your Passcode → Stolen Device Protection → Turn Off
IMPORTANT: You may need to disable this feature at home or another familiar/safe location. Apple's security system may prevent Stolen Device Protection from being disabled immediately when you are away from a familiar location and may require additional security steps or a delay before the setting can be changed.
Please ensure this has been completed before bringing your device to AJ Tech Repair whenever possible.
If you are unsure how to disable the feature, please contact AJ Tech Repair before your appointment and we can advise you.
By proceeding with a repair where Stolen Device Protection remains enabled, you acknowledge that full testing may not be possible and that failure to return the device within the required timeframe may affect your warranty eligibility.
Please be aware that bringing your device to AJ Tech Repair for repair, diagnostics, modification or servicing may affect or invalidate any existing warranty provided by the original retailer, manufacturer or other warranty provider.
If your device is still within its manufacturer's or retailer's warranty period, you should check their warranty terms before authorising any work with AJ Tech Repair. Opening, modifying or repairing a device through a third-party repair service may result in the original warranty no longer applying.
AJ Tech Repair cannot be held responsible for any manufacturer's or retailer's warranty that is affected, restricted or invalidated as a result of third-party repair or servicing. By proceeding with a repair through AJ Tech Repair, you acknowledge and accept that any remaining warranty with the original manufacturer, retailer or warranty provider may be affected.
AJ Tech Repair understands that devices submitted for repair may contain personal, private and confidential information, including photographs, videos, messages, documents, contacts, emails, passwords and other sensitive files.
AJ Tech Repair will treat all customer data accessed, viewed, recovered, transferred or stored during the course of a repair or service as confidential and will take reasonable steps to prevent unauthorised access, disclosure or use.
AJ Tech Repair will not intentionally disclose, share, copy, distribute or provide access to customer data or files to any third party, unless this is necessary to carry out the authorised repair or service, is required by law, or is expressly authorised by the customer.
Where access to a device or its data is necessary to diagnose, test, repair, recover or transfer information, customers acknowledge that AJ Tech Repair may need to access certain files, settings or information to complete the requested work. Only information reasonably required for the service will be accessed where practical.
Customers should be aware that AJ Tech Repair cannot guarantee that personal information will never be inadvertently seen during the repair process, particularly where accessing the device, testing functionality or recovering data requires viewing the device's screen or files.
AJ Tech Repair will not intentionally access, copy or retain personal data beyond what is reasonably necessary to complete the authorised service. Any temporary copies of customer data created during backup, recovery or transfer services will be handled in accordance with our Data Backup, Data Loss & Data Retention Policy.
Where customer data is temporarily retained for backup, recovery or transfer purposes, copies will be retained for no longer than one month, unless otherwise agreed in writing, after which they may be permanently deleted.
By handing a device to AJ Tech Repair, you acknowledge that technicians may need to access the device and potentially view personal information as part of carrying out the requested work. AJ Tech Repair will handle such information with reasonable care and will not intentionally disclose it to third parties without appropriate justification or authorisation.
These terms do not affect any statutory rights or protections you may have under applicable data protection or consumer legislation.
In order to carry out a fully successful repair, diagnostic and post-repair testing, AJ Tech Repair requires the device's PIN, passcode, unlock code or password. This allows us to properly test the device's features, functions and hardware both before and after the repair and confirm that the device is operating as expected. Providing the required passcode allows AJ Tech Repair to carry out appropriate pre-repair and post-repair functionality testing, helping us identify any existing faults and confirm that the repair has been completed successfully. This also allows us to provide a more confident warranty where applicable, as we can verify that the relevant functions were working correctly following the repair. AJ Tech Repair takes your privacy and personal data seriously. Any passcode, unlock code or password provided to us will be treated as confidential and will only be used where reasonably necessary to carry out the authorised repair, testing or diagnostic work. Passcodes and passwords will not be used for any other purpose, and AJ Tech Repair will not intentionally access personal content or data unless this is necessary to perform the requested service.
Device security & data protection: Where possible, customers who do not wish to provide their passcode are encouraged to back up their device and erase/reset it to factory settings before handing it over for repair. This allows AJ Tech Repair to carry out testing without having access to your personal data. Customers should be aware that a factory reset will permanently remove data from the device, so you must ensure that an up-to-date backup has been completed before doing so. If you choose not to provide a passcode and the device cannot be factory reset or otherwise tested without unlocking it, AJ Tech Repair may be unable to carry out a complete functionality test.
Warranty & Functionality testing: Where AJ Tech Repair is unable to fully test the device before and/or after a repair because a required passcode has not been provided, the applicable warranty may be limited, excluded or unavailable depending on the nature of the repair. This is because AJ Tech Repair must be able to verify the device's relevant functions following the repair. Without appropriate testing, it may not be possible to determine whether an issue existed before the repair, was caused by a separate underlying fault, or developed after the device left our premises. Where a warranty issue is subsequently reported and the original repair could not be fully tested due to the customer not providing the required access, additional diagnostic time and labour may be required to investigate the issue. Any such work may be chargeable where it falls outside the scope of the original repair or warranty. By providing a passcode, PIN, unlock code or password, you acknowledge that it may be necessary for AJ Tech Repair to use this information solely for the purpose of diagnosis, repair and functionality testing, and that it will be handled confidentially and professionally.
AJ Tech Repair operates on a first-come, first-served basis to ensure that all customers are treated fairly. However, we understand that some repairs may be urgent and that customers may require their device returned sooner than the standard turnaround time. Where available, AJ Tech Repair offers an Expedited Repair Service for repairs that require priority treatment. This service allows your repair to be moved ahead of standard jobs and prioritised where our workload and circumstances allow.
Expedited repairs are available for repairs only and are subject to availability. An expedited service does not guarantee that a repair can be completed within a specific number of hours or by a specific time, particularly where parts need to be ordered, additional faults are discovered or the repair is more complex than initially anticipated.
Expedited repairs fees: The applicable expedited service fee is:
The expedited fee is in addition to the normal repair cost and does not replace or reduce the standard repair, diagnostic, parts or labour charges.
Why is there an expedited fee? Expedited repairs require AJ Tech Repair to allocate additional time, resources and priority to your repair outside of the normal first-come, first-served queue.
Providing an expedited service may require us to:
The expedited fee therefore reflects the additional time, effort and priority given to your repair, rather than simply the time spent physically working on the device.
Important information: Expedited service is subject to availability and AJ Tech Repair's approval. We reserve the right to decline an expedited repair where we cannot reasonably meet the requested timeframe or where the nature of the repair makes expedited treatment impractical. The expedited fee does not guarantee a successful repair. Complex repairs, liquid damage, motherboard faults, microsoldering, data recovery and other specialist work may require additional diagnosis or repair attempts, and unforeseen issues can affect the completion time. Where a repair cannot be completed within the requested timeframe due to circumstances outside AJ Tech Repair's reasonable control, the expedited fee will not automatically be refundable, as the fee covers the priority allocation and additional resources committed to the job, rather than a guaranteed repair outcome or completion deadline.
Customers requiring an expedited repair should request this before the repair is authorised. Once agreed, the applicable expedited fee will be added to the total cost of the repair.
AJ Tech Repair accepts selected repairs by post. Customers sending devices to AJ Tech Repair are responsible for ensuring that the device is securely and appropriately packaged to minimise the risk of damage during transit. AJ Tech Repair cannot accept responsibility for loss, theft or damage caused by the postal or courier service while the device is in transit, where such loss or damage is outside of AJ Tech Repair's control. We strongly recommend that customers use appropriate packaging, including protective materials and a suitably sized box, to prevent movement or impact during transportation.
For outgoing and, where applicable, incoming shipments, AJ Tech Repair uses Royal Mail Special Delivery with appropriate compensation cover. This provides additional protection during transit; however, customers should understand that compensation claims are subject to the carrier's terms, conditions and applicable limits.
Mail-in repair turnaround times: The typical turnaround time for mail-in repairs is approximately 1–3 business days once the device has been received by AJ Tech Repair, depending on the type of device, nature and complexity of the repair, availability of parts and current workload. The 1–3 business day turnaround does not include postage or courier transit times. Customers should allow additional time for the device to travel to AJ Tech Repair and for the completed repair to be returned. Turnaround times are estimates rather than guaranteed deadlines. Unexpected faults, additional damage, parts availability, supplier delays, diagnostic requirements or other circumstances may cause a repair to take longer than originally anticipated.
Where reasonably possible, customers will be kept updated regarding the progress of their repair. Expedited or priority repair options may be available in certain circumstances and may incur an additional charge. Any applicable additional charge will be agreed before proceeding.
Mail-in packaging & device condition: Customers are responsible for ensuring that the device is properly packaged before posting. We recommend using a strong outer box with suitable protective packaging around the device and ensuring there is no unnecessary movement inside the package. Where a device arrives damaged as a result of inadequate packaging, AJ Tech Repair may photograph and document the condition of the package and device before carrying out any work. If the damage affects the requested repair, the customer will be informed before proceeding where possible.
Customers should also remove any unnecessary accessories, SIM cards, memory cards or other items unless they are specifically required for the repair. AJ Tech Repair cannot guarantee the return of accessories or items that are not required for the agreed repair.
Unauthorised or undocumented devices: Devices must not be posted to AJ Tech Repair without prior approval. Any device received without a prior repair arrangement, completed mail-in repair form, appropriate approval or prior communication with AJ Tech Repair may be refused and returned to the sender without being inspected or repaired.
Where an unauthorised or undocumented device has been received, the customer will be responsible for:
AJ Tech Repair reserves the right to withhold dispatch of an unauthorised device until the applicable return shipping costs and £35.00 fee have been paid in full. Customers should therefore contact AJ Tech Repair and obtain approval before sending any device by post. Do not send a device simply because you have found the business address online or have previously used our services.
By sending a device to AJ Tech Repair, you acknowledge and agree to this Mail-In Repairs & Shipping Policy and accept responsibility for ensuring that the device is authorised, correctly documented, securely packaged and appropriately prepared for transportation.
AJ Tech Repair will make reasonable efforts to protect and preserve your data during repairs. Where appropriate and technically possible, we may carry out a backup before beginning certain repairs. However, no guarantee can be given that your data will remain intact, accessible or recoverable following any repair, diagnostic, software procedure, hardware replacement or repair attempt.
IT IS THE CUSTOMER'S RESPONSIBILITY TO ENSURE THAT ALL IMPORTANT DATA, FILES, PHOTOGRAPHS, VIDEOS, CONTACTS, DOCUMENTS AND OTHER INFORMATION IS APPROPRIATELY BACKED UP BEFORE HANDING THE DEVICE OVER FOR REPAIR.
Customers should maintain their own independent and up-to-date backup of any data they consider important. Where possible, we recommend using a suitable cloud backup service and/or separate physical storage device before submitting your device for repair.
Data loss: Some repairs carry an inherent risk of data loss or the device becoming inaccessible. This can include liquid damage, physical damage, motherboard or storage failure, software corruption, existing faults, failed updates, restores, component failure or other unforeseen issues. A device may also fail completely during diagnosis or repair due to pre-existing or underlying faults. AJ Tech Repair cannot guarantee that a device or its data will remain accessible throughout the repair process.
Data recovery & Transfers: Data recovery, backup and data transfer services are carried out on a best-effort basis and we cannot guarantee that all data will be successfully recovered, transferred or preserved. Customers should check their data as soon as possible and confirm that everything required has been successfully recovered or transferred.
Data retention: For data recovery, backup and data transfer services, AJ Tech Repair may temporarily retain a copy of your data where necessary to complete the service or allow you time to check your files. Copies of customer data will be retained for a maximum of one month from completion of the relevant service. After this period, AJ Tech Repair reserves the right to permanently delete any remaining copies of your data without further notice. Customers are responsible for checking and securely storing their recovered or transferred data within this period. Once data has been permanently deleted, AJ Tech Repair will not be able to provide another copy. By handing your device to AJ Tech Repair, you acknowledge and accept the risks associated with handling, repairing, transferring or recovering data and agree that you are ultimately responsible for maintaining your own backups. These terms do not affect any statutory rights or protections you may have under applicable consumer law.
AJ Tech Repair charges a £35.00 diagnostic fee where a device requires diagnosis, fault-finding, testing or investigation before a repair can be confirmed. The diagnostic fee covers the time, labour, specialist equipment and expertise required to inspect and diagnose your device and determine the likely cause of the reported fault. Diagnostics can involve software testing, hardware testing, disassembly, inspection, component testing and/or other troubleshooting procedures depending on the device and the nature of the fault. If you proceed with the recommended repair through AJ Tech Repair, the £35.00 diagnostic fee will be waived, meaning you will only pay the agreed price for the repair. The diagnostic fee is therefore only payable where you choose not to proceed with the repair, subject to the circumstances of the job. Please be aware that a diagnostic does not always guarantee that a fault can be identified or that a device can be fully diagnosed. Some faults may only become apparent once the device has been partially or fully disassembled, a damaged component has been replaced, or the device has been restored to a condition where proper testing is possible. Additional faults may also be discovered during the diagnostic or repair process.
Repair attempts: Some repairs, particularly those involving liquid damage, motherboard faults, charging faults, intermittent faults, data recovery, microsoldering, heavily damaged devices or other complex repairs, may require a repair attempt rather than a straightforward component replacement. A repair attempt fee may range from £35.00 to £100.00+ per device, depending on the complexity, time, equipment, risk and nature of the work required. The applicable fee will be discussed with you and agreed before any repair attempt is carried out. A repair attempt is an attempt to restore functionality to a device and does not guarantee a successful repair. Particularly with liquid-damaged, physically damaged or motherboard-level faults, there may be underlying damage that cannot be repaired or may only become apparent during the repair process. If a repair attempt is unsuccessful, the applicable diagnostic or repair attempt fee remains payable as it covers the time, labour, equipment and expertise involved in carrying out the work, regardless of the final outcome. Where a repair attempt is successful and a further repair or replacement part is required to complete the job, any additional costs will be discussed and agreed with you before proceeding.
No Fix, No Fee: AJ Tech Repair does not operate a "No Fix, No Fee" policy. Customers should not expect or assume that a repair, diagnostic, repair attempt or other service will be free of charge simply because the device cannot ultimately be repaired or the original fault cannot be resolved. Every job undertaken by AJ Tech Repair is chargeable. This includes diagnostic work, fault-finding, testing, disassembly, repair attempts, specialist investigation and other labour carried out on your device. Charges apply regardless of whether the final outcome is successful, provided the work has been authorised and carried out. The fact that a device is ultimately deemed uneconomical to repair, beyond economical repair, unrepairable, or unable to be restored to working order does not automatically remove the applicable charges. These charges cover the time, labour, equipment, expertise and work already carried out on the device, rather than solely the successful outcome of the repair. By authorising work with AJ Tech Repair, you acknowledge and agree that payment is required for all authorised work undertaken, and that a successful repair is not a condition of payment unless a specific alternative arrangement has been expressly agreed in writing before work begins. By authorising a diagnostic or repair attempt, you acknowledge that you are paying for the time, labour and investigative work involved, rather than a guaranteed outcome, unless otherwise expressly agreed in writing by AJ Tech Repair.
Some devices cannot be fully diagnosed until the requested repair has been completed. As a result, additional faults or defects may only become apparent once the repair is finished and the device can be properly tested. Payment covers the specific repair requested and the associated labour, regardless of whether any unrelated faults are subsequently identified. If additional faults are discovered, they will be reported to you and, where applicable, quoted separately before any further work is carried out.
Examples: A device received with a damaged charging port and a flat battery cannot be fully tested until a working charging port has been installed and the battery has been charged. Likewise, if a phone is received with a severely damaged or completely shattered screen, it may not be possible to test the touchscreen, display, cameras, sensors, Face ID/Touch ID, or other functions until a fully working replacement screen has been fitted. Any faults identified after the requested repair are separate from the original repair and are not included in the initial repair cost.
AJ Tech Repair offer three different screen repair options, focusing on LCD and OLED screen types. These options include budget aftermarket, premium aftermarket, and genuine screen options to accommodate a variety of budgets and preferences, ensuring that everyone can find a suitable solution. While the budget aftermarket screens are more affordable, they differ in quality and durability compared to premium aftermarket and genuine screens, which tend to offer higher quality, better performance, and longer-lasting results. It's important for customers to understand these differences so they can make an informed decision that best suits their needs and expectations. There are picture quality and build quality differences between budget aftermarket, premium aftermarket and genuine screens. For example, budget aftermarket screens typically compromise on picture and build quality, using cheaper materials that result in inferior colour accuracy, contrast, and overall display performance. Premium aftermarket screens aim to closely replicate genuine displays by utilising similar technology and higher-quality components, offering a balance between cost and performance; however, they still may not fully match the precision and durability of genuine screens. Genuine screens, designed by the original manufacturer, provide the best colour fidelity, contrast, and durability, ensuring an exact match to the original display. Replacing an OLED screen with an LCD screen on an iPhone or iPad may affect battery life because OLED and LCD screens use different technologies and power consumption methods.
Battery quality differences: AJ Tech Repair offer genuine and aftermarket battery options, allowing customers to choose a replacement based on their budget and preferences. While aftermarket batteries are generally more affordable than genuine batteries, there can be differences in quality, capacity, performance, longevity and overall reliability. Genuine batteries are manufactured to the original manufacturer's specifications and are designed to provide the expected performance, efficiency and lifespan of the device. Aftermarket batteries are manufactured by third-party companies and can vary considerably in quality. Higher-quality aftermarket batteries can offer excellent performance at a lower cost, while cheaper alternatives may have reduced capacity, shorter lifespan, faster battery health deterioration or less consistent performance compared with a genuine battery. Customers should therefore understand that choosing an aftermarket battery is a cost-saving option and that performance may not always match that of a genuine battery. AJ Tech Repair will always explain the available options where applicable, allowing customers to make an informed decision based on their individual requirements and budget.
For more info on Aftermarket vs Genuine screen comparison, please CLICK HERE.
OLED vs LCD screens, how to choose the best quality screen for your device? please CLICKHERE.
Customers should be aware that installing aftermarket or non-genuine parts in an Apple device may result in an "Unable to Verify", "Unknown Part" or similar notification appearing within the device's settings after the repair.
These notifications are generated by Apple's software when the device is unable to verify or recognise a replacement component as a genuine Apple component that has been correctly paired or configured with the device. The notification does not necessarily indicate that the replacement part is faulty or that the repair has been unsuccessful. Depending on the part installed, the device and the model, certain features, settings or health information may also be limited or displayed differently when an aftermarket component is used. Where an aftermarket part has been specifically selected by the customer, the customer acknowledges and accepts that these types of notifications may appear as a normal consequence of using a non-genuine component and are not, by themselves, considered a fault with the repair.
Aftermarket parts can provide a more affordable alternative to genuine Apple components and will function correctly despite these notifications. However, genuine Apple parts are generally recommended where maximum compatibility, functionality and integration with the device are required. AJ Tech Repair will advise customers where an aftermarket part is being supplied and, where applicable, will explain the available genuine and aftermarket options before the repair is carried out.
The appearance of an Apple "Unable to Verify", "Unknown Part" or similar notification following a repair does not automatically qualify as a warranty issue or entitle the customer to a free replacement, provided the part is functioning as intended and the notification is a known consequence of using an aftermarket or non-genuine component. It is the customer's responsibility to read and understand these Terms & Conditions before authorising any repair. By proceeding with a repair using an aftermarket part, you confirm that you have had the opportunity to review the relevant information and understand that an "Unable to Verify", "Unknown Part" or similar notification may appear afterwards.
AJ Tech Repair does not operate a "change of mind" policy. If you subsequently decide that you do not want the aftermarket part because you were unaware of, or did not read, the information contained within these Terms & Conditions, this does not make the original repair defective or entitle you to a free replacement. If you subsequently decide that you would prefer a genuine Apple part instead, you will be responsible for the full cost of the additional replacement repair, including the genuine replacement part and any applicable labour. The original repair will not be refunded simply because you have changed your mind about the type of part selected.
Customers are therefore strongly encouraged to ask any questions and make sure they fully understand the differences between genuine and aftermarket parts before authorising the repair. Once the repair has been authorised and carried out, the customer is responsible for the agreed repair cost and any subsequent changes they choose to make.
For further information regarding Apple's part verification messages, please CLICK HERE.
AJ Tech Repair offers comprehensive computer servicing designed to help maintain the performance, reliability, security and overall condition of your device. A Full Computer Service is charged at £150.00 per device and includes both hardware and software servicing. A Software-Only Service is charged at £90.00 per device and covers software-related maintenance without the full hardware servicing element.
Servicing discounts: Computers that have been purchased, supplied, refurbished, built or upgraded by AJ Tech Repair automatically qualify for 50% off the standard Full Computer Service price for the first two years from the date of purchase, supply or completion of the qualifying work. To qualify for the second-year servicing discount, the device must have received at least one full service during the first year. If the device has not been serviced during its first year, the second-year servicing discount will not apply. The servicing discount applies to the standard Full Computer Service price and does not automatically apply to additional repairs, replacement parts, upgrades, specialist work or other services that may be identified as necessary during the service.
For more information about our computer servicing packages, please CLICK HERE.
Additional benefits for AJ Tech Repair devices: Devices purchased, supplied or refurbished by AJ Tech Repair, whether new or refurbished, may also qualify for the following benefits:
These benefits are non-transferable unless otherwise agreed by AJ Tech Repair and may be subject to the original device remaining registered to the original customer. Discounts cannot be exchanged for cash, transferred to another customer or combined with other promotional offers unless specifically agreed by AJ Tech Repair. Any discounts or benefits are subject to the device being used and maintained in a reasonable manner and remain subject to AJ Tech Repair's standard Terms & Conditions, warranty terms and service policies.
AJ Tech Repair reserves the right to amend or withdraw future promotional benefits for new purchases, but any benefits already agreed with a customer will remain subject to the terms applicable at the time of purchase.
Customers are asked to ensure that their device is reasonably clean and free from excessive dirt, dust, debris, food residue, grease, smoking residue, dried liquids or other substances before handing it over to AJ Tech Repair for servicing, diagnostics or repair.
This is particularly important for devices such as games consoles, desktop computers, laptops, keyboards, monitors and other equipment containing fans, vents or internal cooling systems, as these devices can accumulate significant amounts of dust, debris, smoke residue and other contaminants internally.
Due to personal health considerations, AJ Tech Repair is unable to accept or work on devices that have been heavily exposed to cigarette smoke, vape residue or other forms of smoke contamination.
Smoke-exposed devices can retain significant amounts of smoke residue and odour both externally and internally. In devices with fans and ventilation systems, smoke and airborne particles can be drawn into the equipment and accumulate on internal components, circuit boards, heatsinks, fans and other surfaces. This residue can be difficult to remove completely and may continue to release a strong odour when the device is opened, handled or operating.
In addition to the unpleasant odour, smoke residue can contaminate the repair workspace, tools and surrounding equipment and may remain present even after the device has been externally cleaned. For this reason, heavily smoke-exposed devices may present a health and hygiene concern and cannot be safely handled within our normal repair environment.
Examples of devices that may be refused due to heavy smoke exposure include, but are not limited to:
A strong smoke odour may be sufficient for a device to be refused, even where visible residue is not immediately apparent. Cleaning the exterior of a device does not necessarily remove internal smoke contamination.
AJ Tech Repair reserves the right to inspect a device upon receipt and refuse the repair if the device is considered excessively smoke-exposed, contaminated or unsuitable for safe handling. Where practical, customers may be advised of the issue before any repair or diagnostic work is undertaken.
Customers are also asked to ensure that devices are reasonably clean before bringing them to AJ Tech Repair. Examples of unacceptable or excessive contamination may include, but are not limited to:
Customers do not need to clean the internal components of their device. Internal cleaning, dust removal and other internal servicing can be carried out by AJ Tech Repair where appropriate and may be subject to a separate charge.
Where a device requires additional cleaning before it can safely be handled or worked on, a £20.00 cleaning fee may be applied. This fee covers the additional time, cleaning materials and labour required to make the device suitable for repair.
Where the condition of a device is particularly severe, or where cleaning would not adequately address the contamination or health concern, AJ Tech Repair may decline the repair entirely.
Customers are encouraged to wipe down the external surfaces of their device before bringing it to AJ Tech Repair.
For suitable surfaces, a small amount of 99.9% Isopropyl Alcohol (IPA) may be used to clean appropriate plastics and metals. An appropriate screen-safe cleaner or IPA should be used for displays. Customers should always follow the device manufacturer's cleaning recommendations and must avoid allowing liquids to enter ports, openings, speakers, vents or other internal areas.
Do not attempt to dismantle or internally clean the device unless you are confident in doing so, as opening a device may cause damage and, where applicable, may affect its warranty.
By handing a device to AJ Tech Repair, you acknowledge that it should be presented in a reasonable, clean and hygienic condition suitable for safe handling and repair. AJ Tech Repair reserves the right to refuse or charge for additional cleaning where a device does not meet these requirements.
Payment for all repairs, services, parts and equipment is due in full before the device or equipment is released, whether the item is being collected from AJ Tech Repair or being returned by post or courier, unless alternative payment terms have been specifically agreed in advance. Where a repair requires AJ Tech Repair to purchase parts, materials, components, hardware or other items specifically for your job, payment may be required in full before the parts are ordered or the work is commenced. AJ Tech Repair will not normally order parts specifically for a customer's repair without receiving the required payment in advance.
AJ Tech Repair currently accepts:
AJ Tech Repair does not accept cash or cheque payments.
Where a refund is due, refunds may be processed back to the customer's bank account or original payment method, where applicable.
Credit terms: Credit terms are not automatically available and must be specifically agreed by AJ Tech Repair before work is carried out or equipment is supplied. Where credit terms have been agreed, payment must be made in full within 7 days of the invoice date, unless a different payment period has been agreed in writing.
If payment remains outstanding after the agreed payment period, AJ Tech Repair reserves the right, where legally permitted, to apply an additional late-payment charge of 20% of the outstanding invoice amount for each subsequent week of non-payment. Any applicable statutory restrictions on late-payment charges will take precedence over these Terms & Conditions.
Overdue accounts may result in the customer being placed on credit hold: While an account is on credit hold, AJ Tech Repair may refuse to undertake further repairs, provide further services, supply parts or equipment, or release completed work until all outstanding balances and applicable charges have been paid in full. AJ Tech Repair may also require future work to be paid in advance where a customer has previously failed to pay within agreed terms.
Ownership of parts, Hardware & Software: Where parts, hardware, equipment, software or other goods are supplied as part of a repair or service, ownership of those goods will not transfer to the customer until payment has been received in full. Until full payment has been received, AJ Tech Repair reserves the right to retain possession of the device, equipment, parts or goods supplied, subject to applicable law. Payment must therefore be settled in full before completed equipment or repaired devices are released to the customer, unless alternative arrangements have been expressly agreed in advance.
Payment responsibility: The person authorising the repair or service is responsible for ensuring that all applicable charges are paid in accordance with these Terms & Conditions. This includes repair charges, diagnostic fees, repair attempt fees, parts, materials, storage charges, cancellation charges, shipping costs and any other charges that have been agreed or reasonably incurred.
By authorising work with AJ Tech Repair, you acknowledge that payment is required for authorised work carried out, regardless of whether you subsequently change your mind, provided the charges are otherwise payable under these Terms & Conditions and applicable consumer law.
AJ Tech Repair operates strictly on an appointment-only basis. We do not accept walk-in customers, and appointments cannot be arranged or made upon arrival at the premises.
Customers must contact AJ Tech Repair and receive confirmation of an appointment before travelling to the premises. Please DO NOT attend the premises during business hours without a confirmed appointment, as we may be unable to assist you and there may be nobody available to meet you.
If you have been given an appointment, you are expected to arrive at the agreed date and time. Please do not arrive significantly earlier or later than your scheduled appointment without contacting us first.
Appointment times are allocated specifically to individual customers and may involve preparation of parts, equipment, workspace and/or other arrangements. Late arrivals may result in your appointment being shortened, rescheduled or cancelled, particularly where your lateness affects other customers or scheduled work.
If you arrive late without prior notice, AJ Tech Repair reserves the right to forfeit your appointment slot and require you to arrange a new appointment. Where this occurs, you may be required to wait until the next available appointment, and your booking may effectively be moved to the back of the queue.
If you are unable to attend your appointment or know that you are going to be late, please give us 24 hours notice. We will always try to accommodate genuine delays where our schedule allows, but this cannot be guaranteed.
Please do not arrive at the premises expecting to arrange an appointment, drop off a device, collect a device or discuss a repair without prior confirmation. All visits must be arranged in advance.
By attending an appointment, you acknowledge and agree to these appointment requirements. AJ Tech Repair reserves the right to refuse unscheduled visits and to reschedule or cancel appointments where necessary to maintain our booking schedule and provide a fair service to all customers.
Local Home/ Business visits (within 15-mile radius of Turriff) - These are charged at £75.00 plus mileage at £0.45 per mile, this includes one hour on site labour. Additional time over the initial hour is charged at £35.00 per half hour.
Home/ Business visits (beyond 15-mile radius of Turriff) - These are charged at £75.00 plus mileage at £0.45 per mile and travel time at £45.00 per hour, this includes one hour on site labour. Additional time over the initial hour is charged at £35.00 per half hour.
Home or business call outs are subject to availability and allocated on a first-come, first-serve basis..
If a home or business call out is booked and access is not gained at the agreed allotted time the client will be subject to a charge fee of £75.00 including fuel costs and travel time. In the event when AJ Tech Repair cannot make the appointment at the agreed time due to factors beyond my control you will be contacted in advance advising you of the situation and re-schedule an appointment as soon as reasonably possible at a mutually convenient time. If you wish, you have the right to cancel your service or repair request. A full refund will be offered for any payments made in advance.
If you decide to cancel a repair or service, you must notify AJ Tech Repair as soon as possible and before any parts, materials or other items have been purchased or committed to your job. Where a job is cancelled before any parts or materials have been purchased or committed, you will generally be entitled to a full refund of any payment made, subject to any applicable circumstances or charges already incurred.
Once AJ Tech Repair has ordered, purchased or otherwise committed to parts or materials specifically for your repair, cancellation may result in costs being deducted from your refund. You will be responsible for any costs that AJ Tech Repair has reasonably incurred in connection with your cancelled job, which may include:
Any remaining balance after these costs have been deducted will be refunded to you.
Cancellation after work has started: If parts are not required for your repair, or you have authorised a diagnostic, repair attempt or other work, and subsequently change your mind after work has already started or been carried out, the applicable diagnostic, repair attempt or labour charge will remain payable. This is because AJ Tech Repair may have already committed time, labour, equipment and resources to your device. Changing your mind after work has commenced does not automatically cancel the charges for work already carried out. Similarly, where a repair has already been completed, cancellation of the job or a subsequent change of mind does not entitle the customer to a refund simply because they no longer wish to proceed with or keep the completed repair.
Customers are therefore encouraged to make sure they are happy to proceed with the repair, understand the quoted costs and have asked any questions before authorising the work.
By authorising a repair, ordering of parts, diagnostic or repair attempt, you acknowledge that you may become liable for costs already incurred by AJ Tech Repair if you subsequently cancel the job.
AJ Tech Repair does not operate a general "change of mind" policy. Any cancellation or refund will be handled in accordance with these Terms & Conditions and applicable consumer law.
AJ Tech Repair operates on an appointment-only basis, with specific time slots allocated to individual customers. Appointments are scheduled on a first-come, first-served basis, and every effort is made to keep appointments running on time.
We understand that circumstances can change and that customers may occasionally need to cancel or rearrange an appointment. If you need to change your appointment, please provide at least 24 hours' notice wherever possible. This allows AJ Tech Repair sufficient time to offer the appointment slot to another customer.
Where an appointment is cancelled with less than 24 hours' notice, or a customer fails to attend their appointment without providing any notice, AJ Tech Repair reserves the right to charge a £35.00 cancellation/no-show fee. This charge covers the time that was specifically reserved for your appointment and the loss of an appointment slot that could otherwise have been offered to another customer.
The £35.00 fee may also apply where a customer arrives so late that the appointment can no longer reasonably be completed within the allocated time and the appointment therefore has to be cancelled or rearranged.
AJ Tech Repair will, however, take genuine and reasonable circumstances into consideration. Emergencies, unexpected situations and other valid reasons will be considered on a case-by-case basis, and the fee may be waived at our discretion.
Repeated cancellations, late cancellations or no-shows may result in future appointments being refused or requiring payment in advance before a new appointment can be confirmed.
If you know that you are going to be late or unable to attend, please contact AJ Tech Repair as soon as possible. Providing notice does not always guarantee that the appointment can be moved to another time, but we will always do our best to accommodate genuine circumstances where our schedule allows.
By booking an appointment with AJ Tech Repair, you acknowledge that the appointment time is reserved specifically for you and agree to provide reasonable notice if you need to cancel or rearrange.
AJ Tech Repair has limited storage capacity, and customers are therefore responsible for collecting their repaired or serviced devices promptly once they have been notified that the device is ready for collection. Unless otherwise agreed in writing, your device will be held for a maximum of 14 days from the agreed collection date or the date you are notified that the device is ready for collection, whichever is applicable. Customers are expected to collect their device and settle any outstanding balance within this 14-day period. If you are unable to collect within this timeframe, you must contact AJ Tech Repair as soon as possible to make alternative arrangements.
Failure to collect or pay: If, after the initial 14-day period, no payment has been received and/or we have received no meaningful communication from you regarding collection, AJ Tech Repair may consider the device to have been abandoned. Where a device is considered abandoned, AJ Tech Repair reserves the right, subject to applicable law, to dispose of, recycle or sell the device in order to recover outstanding repair costs, parts, labour, storage costs and other reasonable expenses incurred. For non-functional, damaged or otherwise uneconomical devices, AJ Tech Repair may choose to recycle or dispose of the device rather than sell it. AJ Tech Repair cannot guarantee that a device will continue to be stored after the initial 14-day period where no collection arrangements or communication have been made. Customers should therefore ensure that they collect their device on time or contact us before the 14-day period expires.
Extended storage: If you have contacted AJ Tech Repair and arrangements have been agreed for your device to be collected after the initial 14-day period, a £35.00 per week storage fee will apply. The storage charge will begin from the first day following the expiry of the initial 14-day collection period and will continue until the device is collected or other arrangements are agreed. The storage fee may also apply where the repair has been paid for in full but the customer is unable to collect the device within the initial 14-day period. Customers are responsible for ensuring that any outstanding repair balance and applicable storage charges are paid before the device is released. If you anticipate being unable to collect your device within 14 days, please contact AJ Tech Repair before the deadline. We will always try to accommodate reasonable requests where our storage capacity allows, but extended storage cannot be guaranteed. By leaving your device with AJ Tech Repair, you acknowledge and agree that prompt collection is your responsibility and that additional storage charges and/or disposal of an abandoned device may apply where the device is not collected or arrangements are not made within the specified timeframe.
Nothing in this policy is intended to override any statutory rights or legal requirements relating to uncollected goods or consumer protection.
AJ Tech Repair is committed to providing a professional, respectful and safe environment for customers. We treat everyone with courtesy and respect and expect the same in return.
AJ Tech Repair operates a zero-tolerance policy towards any form of abusive, threatening, intimidating, aggressive, discriminatory or inappropriate behaviour. This applies to behaviour in person, over the telephone, by email, social media, messaging services or through any other form of communication.
This includes, but is not limited to:
Where AJ Tech Repair considers a customer's behaviour to be unacceptable, the service may be immediately terminated. We reserve the right to refuse further services, refuse future bookings, cancel outstanding appointments and require the customer to leave the premises.
Depending on the circumstances, AJ Tech Repair may also withdraw or refuse discretionary warranty support for future work, where legally permissible. Any statutory rights or protections you have under applicable consumer law will not be affected.
In serious circumstances, including threats of violence, physical aggression, harassment, criminal damage or other potentially criminal behaviour, the appropriate authorities may be contacted and relevant evidence may be retained where necessary.
AJ Tech Repair also reserves the right to permanently refuse future services or block further communication where a customer has demonstrated serious, repeated or unacceptable behaviour. This may include refusing future repairs, appointments, enquiries or other services.
We understand that customers may sometimes be frustrated when dealing with a faulty or damaged device. We are always happy to discuss genuine concerns and work towards a reasonable resolution, but abuse, intimidation or threatening behaviour is never an acceptable way to resolve a dispute.
If you have a concern regarding a repair, charge, warranty or service, please raise it with us calmly and respectfully. AJ Tech Repair will always aim to investigate genuine complaints fairly and professionally.
By engaging with AJ Tech Repair, attending our premises or authorising work, you acknowledge and agree to comply with this Zero Tolerance Policy.
AJ Tech Repair will take reasonable care and precautions when handling, diagnosing, repairing, testing and returning customer devices. However, due to the nature of electronic devices and the risks associated with repair work, AJ Tech Repair cannot accept responsibility for certain losses or damage that are outside our reasonable control. To the fullest extent permitted by law, AJ Tech Repair shall not be liable for loss of data, loss of files, loss of revenue, loss of profits, loss of business, loss of opportunity, loss of use, theft or any indirect, incidental, special or consequential loss or damage arising before, during or after a service. This includes circumstances where a device suffers a further or previously undetected fault, becomes inoperable, loses data or develops an issue during or following diagnosis, repair, testing or other work, where such loss is not caused by AJ Tech Repair's negligence or breach of contract. Customers are responsible for backing up all important data before handing a device over for repair. AJ Tech Repair cannot guarantee the preservation, accessibility or recovery of customer data and will not be responsible for data loss where the loss is outside our reasonable control or results from the inherent risks associated with the device, its condition or the repair process.
Advice & recommendations: AJ Tech Repair may occasionally provide customers with advice, guidance or recommendations regarding the use, storage, charging, maintenance, software, applications, accessories or general operation of their device. Such advice is provided in good faith and based on the information and circumstances available to us at the time. Any decision to follow such advice or recommendations remains the customer's responsibility and is undertaken at the customer's own risk. AJ Tech Repair cannot be held responsible for losses, damage, data loss, compatibility issues, software problems or other consequences arising from a customer's decision to follow advice or recommendations where the outcome is outside our reasonable control. Customers should seek appropriate professional advice or consult the relevant manufacturer where they are unsure about the suitability, safety or compatibility of any advice, software, application, accessory or equipment.
Limitations: Nothing within these Terms & Conditions is intended to exclude or restrict any liability that cannot legally be excluded or restricted, including any statutory rights or protections afforded to consumers under applicable UK law. Where AJ Tech Repair is responsible for a loss or damage under applicable law, our liability will be limited to the extent permitted by law and will take into account the nature of the service provided and the circumstances giving rise to the claim.
By using AJ Tech Repair's services, you acknowledge and accept the inherent risks associated with the repair, diagnosis, handling and use of electronic devices and agree that AJ Tech Repair will not be liable for losses that are outside our reasonable control or otherwise excluded under these Terms & Conditions.
